About BillingPP Bans

"Take it up with Billing Department"

This is a ticket my friend sent on Friday, and Nexon replied today.

Dear GM,
My account <Email> with main character <IGN> has been blocked for an unknown reason. When i try to log in, it says contact billingpp. This confuses me greatly because I have bought NX cards recently for NX purchases and have never filed any chargebacks with my paypal account. If it's possible to look into this issue, it would be greatly appreciated as to why i was wrongfully banned or if paypal chargebacked by itself without my knowledge. It is greatly distressing that my account is banned since I usually buy NX weekly for perm NX equips and the event cash shop sales.

Thanks for your help,
<Name>

Note: I edited out personal info.

... and the reply she got was:

Thank you for bringing this to our attention. I understand that this may be disheartening to see this happen to your other account. I apologize for the delay in response to your issue.

After reviewing your other account, I am sorry to inform you that it appears to be an issue that I am unable to assist you with through the ticketing system.

Due to the unique restrictions placed on your other account, it appears to be an issue that involves our Billing Department, who can be contacted through their email address at billingpp@nexon.net.

If you have already sent an email to our Billing department, I ask that you please be patient until you are contacted by our account specialist.

I apologize for the inconvenience this may have caused.

Sincerely,

GM Panthiro
Nexon America Inc.

Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.

I got a reply to my email today. I would advise individuals who intend to contact BillingPP to include their email address or login ID, even if you are sending the email from the email address linked to that account. I thought it might have been obvious, I guess not, probably +2 days of waiting.

I got a reply to my email today. I would advise individuals who intend to contact BillingPP to include their email address or login ID, even if you are sending the email from the email address linked to that account. I thought it might have been obvious, I guess not, probably +2 days of waiting.

I sent an email to billingpp on friday from the email connected to my account, thinking that's what they'd expect you to do. no reply from them yet for me. more waiting...

oh, and not only is nexon systematically closing any thread regarding this issue, they're now also censoring our posts. the thread mentioned in my last post was closed, and i luckily found another thread started on the nexon forums:

http://maplestory.nexon.net/Community/#%...ost4750812

the moderator, however, removed my link to this web site in my post earlier this evening. guess nexon AMERICA thinks we've gone communist. o.o

I sent an email to billingpp on friday from the email connected to my account, thinking that's what they'd expect you to do. no reply from them yet for me. more waiting...

oh, and not only is nexon systematically closing any thread regarding this issue, they're now also censoring our posts. the thread mentioned in my last post was closed, and i luckily found another thread started on the nexon forums:

http://maplestory.nexon.net/Community/#%...ost4750812

the moderator, however, removed my link to this web site in my post earlier this evening. guess nexon AMERICA thinks we've gone communist. o.o

FREE PAM@@@

I sent an email to billingpp on friday from the email connected to my account, thinking that's what they'd expect you to do. no reply from them yet for me. more waiting...

oh, and not only is nexon systematically closing any thread regarding this issue, they're now also censoring our posts. the thread mentioned in my last post was closed, and i luckily found another thread started on the nexon forums:

http://maplestory.nexon.net/Community/#%...ost4750812

the moderator, however, removed my link to this web site in my post earlier this evening. guess nexon AMERICA thinks we've gone communist. o.o

Hmm...if you did not get a response and you sent yours in two days before mine, I wonder in what order they are reading these.

Yeah, there is something definitely fishy going on with Nexon. Locking any post and censoring sites listed in them relating to this whole billingPP ban issue. I know they keep reminding everybody that only their billing department is the only thing can handle this issue, but do they really have to go out of their way in to prevent any further discussion about this issue on their forum? Several people that got affected by this are in the same situation and are all getting the same treatment. It won't help if they a really are trying to save their faces as people are still discussing about it on other sites.

These actions from them are only making players more upset, confused, and suspicious of them. I can only see this as a way of covering up their mistakes for something else. They've told us to respond to their e-mails immediately with the requested information to confirm the owner of the account. There is no response yet as of day 4 of this incident and seems like they're dragging their feet.

WOW! Hime shut that thread down fast, actually posting the company line b4 doing so:

"We used billingpp as various issues including fraudulent activities. Each case varies. As mention previously, there are few situations where an account is blocked and requested to email billingpp. Recently, we found many accounts at risk and as a means of security we have locked access to those accounts. Please contact billingpp as directed from the pop-up if you want to regain access to your account. Each report is investigated on a case by case basis to ensure you are the owner of the account in question. Our team is actively responding to each case and we encourage you follow their instructions. You should get a response from billingpp. If you haven't please check your julk/spam filters. Thank you."

Gotta laugh at how nexon is spinning this that we were all screwed over by them because our accounts were mysteriously at risk. Have to laugh because otherwise I'm gonna start crying ... again.


LOL ... gotta love Nexon cuz they r pro at covering up their most glaring errors. I've been posting what they did to us and how they aren't going to compensate anyone, plus how they are shutting down all discussion of the matter and pretending to be saving us from non-existent foreign hackers. Just got this message when I tried to check their forums AGAIN for more billingpp-related threads:

"Message

You have been banned for the following reason:
Disurptive behavior

Date the ban will be lifted: 10-09-2012, 06:00 PM"

Sorry, tried to puush it, but I failed. f4

"Message

You have been banned for the following reason:
Disurptive behavior

Date the ban will be lifted: 10-09-2012, 06:00 PM"

Sorry, tried to puush it, but I failed. f4[/QUOTE]

You damn neerdowell > We miss you, quit rocking the boat cause it wont do any good and come back soon I need someone to control Oscar.

You damn neerdowell > We miss you, quit rocking the boat cause it wont do any good and come back soon I need someone to control Oscar.

I WILL NOT BE SILENCED! THE TRUTH WILL BE HEARD! f2

Love y'all too. Plz tell everybody I say hi. And Bren has his evil claws firmly in full control of Oscar now.


Laughing on the outside, crying on the inside.

Greetings,



Thank you for contacting us. We have confirmed the information you provided and have begun the unbanning process for your game account. In order to complete this process, you must change your password. To do this, please go to http://www.nexon.net. On the top of the webpage, you will see a boxes where you type in your Login Credentials. Please click on the “?” next to the password box as shown below in red:



Description: cid:image005.png@01CC325D.A68C4660



Next you will see a pop up window that will ask you to input the email registered to the account:



Description: cid:image001.png@01CC325E.1B3AE160



Enter your email and click “Reset my Password”



A confirmation email will be sent to that email address. Please follow the directions in that email to complete the reinstatement process. Your account should now be fully accessible. We strongly urge you not to use the same password you previously had. If you encounter any problems or have any questions, please respond to this email and we will do our best to assist you. Thank you.



--Nexon America Billing Department

@Kubi: Did any of your characters get deleted?

Your account should now be fully accessible.

Gratz! How long did it take for them to get back to you after you responded to their first reply?

@Kubi: Did any of your characters get deleted?

All 15 characters on my account are intact. Nothing deleted, except after 4 days, I had several NX items and equips like Dojo gloves poof on me.

Gratz! How long did it take for them to get back to you after you responded to their first reply?

2 days after my reply which was on Monday.

Friend just got unbanned. All characters are intact.

Hoping the rest of you get unbanned as well.. <________<

I got unblocked, still demanding that compensation we deserve...

I got unblocked, still demanding that compensation we deserve...

Couldn't agree with you more. They can never give us the last six days back, but we definitely deserve something, A LOT of something!

As much as I would like some compensation for my troubles, I'm not sure what we could.
I think we would be shouting into deaf ears as they won't listen and refuse to admit they're covering up their mistakes.
The hellbanning leading to permanent bans could also be mixed into this issue makes it more complex on our side.
They're being more active than usual in these banning issues really seems like a plot, to make it themselves look good at the front, but people that know won't buy into it.

@Angelique: Yeah! We missed like the 10 free gallant emblems, which might not sound a lot, but I want my RS equips or Blazing Sun recipes! The tax Frederick charged me for the days I left my stuff in his storage, the 6 days I lost out of 14 days of my Mushroom store. That's just my personal case, everyone has different issues or whatever that affected them and for what? "Unauthorized access". I emailed them and still no reply yet, but I'm definitely going to try a ticket later.

@Kubi: Yes, it might be true we might just be shouting at deaf ears, but it doesn't hurt to try at all except for spending a good 5 minutes just to write up and send the ticket/email, right? We can always add in how we might boycott their Karma Koins, even though it might sound ineffective compared to other customers, but every dollar counts to them, right?

@Angelique: Yeah! We missed like the 10 free gallant emblems, which might not sound a lot, but I want my RS equips or Blazing Sun recipes! The tax Frederick charged me for the days I left my stuff in his storage, the 6 days I lost out of 14 days of my Mushroom store. That's just my personal case, everyone has different issues or whatever that affected them and for what? "Unauthorized access". I emailed them and still no reply yet, but I'm definitely going to try a ticket later.

@Kubi: Yes, it might be true we might just be shouting at deaf ears, but it doesn't hurt to try at all except for spending a good 5 minutes just to write up and send the ticket/email, right? We can always add in how we might boycott their Karma Koins, even though it might sound ineffective compared to other customers, but every dollar counts to them, right?

nope, i totally understand what ur saying and feel the same way. might sound stupid to ppl who weren't affected, but we did unjustly miss out THROUGH NO FAULT OF OUR OWN on the 10 gallant emblems from hot time, at least three 4-hr 2x events (sat, sun and then early monday for australia day), 6 days and counting of the homecoming event (for which they doubled coins btw over the weekend), nearly a week on cs items we'd bought and paid for but can't use because of their mistake, and i totally forgot about the stupid storage fees from frederick when my mushie closed on saturday and expired on sunday because i couldn't log on. and let's not forget that they didn't even extend cs items like they said they would for 20-hours to cover the patch/update/maintenance and an additional 48 hours as compensation therefor. my mushie was set to expire at noon pst last sunday b4 the maintenance, and it still expired sunday at noon pst after the maintenance and rollback.

and, in case u cldn't tell, i'm still banned. received my first contact from them last night, a weird email actually that apologized for the "additional" email but they needed my login name and email address in order to investigate. i swear that i nvr heard from them until then and have been stalking my email since i wrote to them last friday looking for a reply not only in the inbox but also in the junk/spam folders. nada. sent them my info 5 minutes after i got the email, and tonight i get a second email which is identical to the ones ppl started receiving on monday and tuesday, giving the mysterious "unauthorized access" excuse and asking me again for my info. o.o

i'm furious, but i will grovel and be sweet in my responses just to get the account back that they literally stole from me! the only unauthorized access to my account that i can see is by Nexon itself!

i also plan to follow up thereafter via email and the ticketing system. won't go near the forums, though, because they've instructed the moderators to ip ban you if ya mention this issue too much and how unfair the entire situation is. *cough* disruptive behavior f3 *cough* they'll ignore all, ofc, as usual, but i have to make the attempt because this was a complete fustercluck on nexon's part. they reached deep into my pockets and stole money from ppl who already pay a lot for a "free" game.

what's really sad, and i apologize if i've mentioned this b4, but i know of hackers who got banned for stuff they did ... and they got their accounts back in 24-48 hours. gg nexon =(

nope, i totally understand what ur saying and feel the same way. might sound stupid to ppl who weren't affected, but we did unjustly miss out THROUGH NO FAULT OF OUR OWN on the 10 gallant emblems from hot time, at least three 4-hr 2x events (sat, sun and then early monday for australia day), 6 days and counting of the homecoming event (for which they doubled coins btw over the weekend), nearly a week on cs items we'd bought and paid for but can't use because of their mistake, and i totally forgot about the stupid storage fees from frederick when my mushie closed on saturday and expired on sunday because i couldn't log on. and let's not forget that they didn't even extend cs items like they said they would for 20-hours to cover the patch/update/maintenance and an additional 48 hours as compensation therefor. my mushie was set to expire at noon pst last sunday b4 the maintenance, and it still expired sunday at noon pst after the maintenance and rollback.

and, in case u cldn't tell, i'm still banned. received my first contact from them last night, a weird email actually that apologized for the "additional" email but they needed my login name and email address in order to investigate. i swear that i nvr heard from them until then and have been stalking my email since i wrote to them last friday looking for a reply not only in the inbox but also in the junk/spam folders. nada. sent them my info 5 minutes after i got the email, and tonight i get a second email which is identical to the ones ppl started receiving on monday and tuesday, giving the mysterious "unauthorized access" excuse and asking me again for my info. o.o

i'm furious, but i will grovel and be sweet in my responses just to get the account back that they literally stole from me! the only unauthorized access to my account that i can see is by Nexon itself!

i also plan to follow up thereafter via email and the ticketing system. won't go near the forums, though, because they've instructed the moderators to ip ban you if ya mention this issue too much and how unfair the entire situation is. *cough* disruptive behavior f3 *cough* they'll ignore all, ofc, as usual, but i have to make the attempt because this was a complete fustercluck on nexon's part. they reached deep into my pockets and stole money from ppl who already pay a lot for a "free" game.

what's really sad, and i apologize if i've mentioned this b4, but i know of hackers who got banned for stuff they did ... and they got their accounts back in 24-48 hours. gg nexon =(

"Greetings,

We found evidence that your account was associated with farmer illegal activity. Unless it was you conducting this illegal activity it was likely that your account was being used without your knowledge, which is why we blocked access. We of course are giving the benefit of the doubt that you weren’t partaking in this activity and proceeded with the forced password change as a precautionary measure.

--Nexon America Billing Department"

Reply to me questioning what the hell was going on and wanting my compensation. Why would I farm mesos? What.