Computer "Sleeping" Problems

I would firmly ask to speak to someone in charge or a manager and explain it to the manager and suggest a new replacement instead refurb.

I already have. I have gone from tech support to their highest form of customer service (I forgot its name). My laptop had been sent from the normal repair center to the corporate repair center.

Its all beautifully detailed here http://www.southperry.net/showthread.php?t=46323