2011-02-08, 05:37 AM
Stereo Wrote:Most of the GMs hired are not qualified as community liaisons, they're silent and invisible, or maybe work on support tickets. Whether Nexon should hire more people to talk to the players.. probably.
I don't need the GMs to talk to me. I need them to do their job.
When you see the same hacker sitting unbanned at the White Christmas Tree for the duration of the event, you know no GM ever set foot in that map, invisibly or not.
And if you say "but that was during Christmas break, GMs have lives too, most of them were on vacation" - take a look at MP3 or any other popular map right now, an ordinary day in February. Raining Mines in half the channels at least. Go in FM, see PB summoned, or get map crashed. Realize that if GMs exist at all, they are more rare than Jaira, and apparently also spawn on just one map (FM Entrance, to ban some meso-selling bots, who'll be replaced in a few seconds).
And as for tickets... When it takes weeks for a ticket to even be assigned to a GM, when the mail-bot keeps sending out "we are continuing to experience a high ticket volume", maybe it's time to realize that *is* the normal ticket volume and hire a few more people to deal with them? (And I'm not even talking about the meaningless responses tickets get when they're finally dealt with. Wonder how long it takes the average GM to click "ok" on the auto-ticket-response AI's suggestion?)
TL; DR: It's painfully obvious that the Nexon America Customer Support department is severely understaffed.