2010-04-09, 04:22 AM
Company's Initial Response - Posted 03/16/2010
Hello, Players are required to keep their registered email addresses up to date. If this player has lost access to her email account due to inactivitiy she will need to contact her email provider and get it reactivated. With the new security update this player can fill out a form that will be sent to the customer support team. The form works for both lost email addresses and blocked IPs. Thank you, Nexon Support
Initial Response Summary
Nexon America does not provide customer support through third party systems like the BBB
Company's Final Response
Company's Final Response - Posted 03/24/2010
Hello, If your accounts are IP blocked you will need to fill out the form at the bottom of the IP Blocked screen and wait for a response. We thank you for your patience. Nexon Support
Failed to even address what i was asking lol...
Hello, Players are required to keep their registered email addresses up to date. If this player has lost access to her email account due to inactivitiy she will need to contact her email provider and get it reactivated. With the new security update this player can fill out a form that will be sent to the customer support team. The form works for both lost email addresses and blocked IPs. Thank you, Nexon Support
Initial Response Summary
Nexon America does not provide customer support through third party systems like the BBB
Company's Final Response
Company's Final Response - Posted 03/24/2010
Hello, If your accounts are IP blocked you will need to fill out the form at the bottom of the IP Blocked screen and wait for a response. We thank you for your patience. Nexon Support
Failed to even address what i was asking lol...