Company's Response
Company's Initial Response - Posted 03/25/2010
Hello, I'm sorry to see that you felt you needed to bring this issue to the BBB. Please remember that Nexon America does not provide customer support through third party systems like the BBB. Please be sure to submit a ticket through the ticketing system and in your ticket explain your issue and give as much detail as possible. Also please remember that Nexon America has nothing to do with the security of your email provider. You should keep your information safe and secure. This was posted to the MapleStory website not to long ago...
http://maplestory.nexon.net/WZ.ASPX?PART...ntNo=006Jm You should use this information for not only your Nexon account passwords but for all of your internet passwords. Thank you, Nexon Support
Initial Response Summary
Nexon America does not provide customer support through third party systems like the BBB.
Consumer's Rebuttal
Consumer's Rebuttal - Posted 03/29/2010
Since my account got hacked, I was unable to submit a ticket through the infected account. I had to create another account to submit a ticket, which I opened on 03/11/10 and has still not been responded to. This ticket number is <removed>. As far as my e-mail account, I have already contacted Microsoft and am dealing with that issue separately. I contacted the BBB because, as you can see by the date my ticket was opened, this was the fastest way I could get in touch with Nexon. If there is any more information I can provide to determine the authenticity of my claim, let me know. Please respond to this issue promptly so that it will not be necessary for me to involve law enforcement. Thank you.
Company's Final Response
Company's Final Response - Posted 03/31/2010
Hello, I'm sorry but I am not able to provide you with customer support through this system. Unfortunately, you will need to wait until your ticket can be answered by the agents. Your patience is appreciated. Thank you, Nexon Support
