2010-03-24, 04:01 PM
Gotta admit, i'm really glad for this. This just may help not only Nexon, but all MMO companies; to show that treating players badly can have some bad public repercussions.
Also, if any of our stories get published, it would leave Nexon vulnerable to articles from other companies as well. Since most negative articles pretty much always have similar articles to reference. Which is probably why no one at L.A. Times dared to write one since all they had was their comments page vs. the word of nexon.
To anyone else planning on writing to them, i suggest making the job easier for them and making the points you focus on easy to relate to for even those not familiar with MMO gaming: Loss of money in the form of virtual credit; Overreaching ToS, Banning from service and virtual credit on unfounded accusations or bugs and glitches; The bad customer service/ slow responses. Outright LIES nexon may have stated regarding their business/game.
Basically,anything Nexon did affecting your money gets the point across. If you were a victim of the MTS glitch and didn't get compensated, WRITE THEM!
Here's to hoping Nexon and all MMO gaming companies learn to treat their customers with the same ear and care as console game developers do.
and, though it may sound cheesy, thank Consumerist themselves for seeing the playerbase for what they are: Consumers.
Also, if any of our stories get published, it would leave Nexon vulnerable to articles from other companies as well. Since most negative articles pretty much always have similar articles to reference. Which is probably why no one at L.A. Times dared to write one since all they had was their comments page vs. the word of nexon.
To anyone else planning on writing to them, i suggest making the job easier for them and making the points you focus on easy to relate to for even those not familiar with MMO gaming: Loss of money in the form of virtual credit; Overreaching ToS, Banning from service and virtual credit on unfounded accusations or bugs and glitches; The bad customer service/ slow responses. Outright LIES nexon may have stated regarding their business/game.
Basically,anything Nexon did affecting your money gets the point across. If you were a victim of the MTS glitch and didn't get compensated, WRITE THEM!
Here's to hoping Nexon and all MMO gaming companies learn to treat their customers with the same ear and care as console game developers do.
and, though it may sound cheesy, thank Consumerist themselves for seeing the playerbase for what they are: Consumers.