Pitch hack

Or, as usual, because Nexon is completely unwilling to say anything publicly, people assume they don't care. They really need some PR work :/ If they'd just said "accounts are suspended pending investigation" maybe people would have a little patience.

^
This.

Yes, I did get banned, and yes I am upset, but what I'm most upset about is that we have to do so much guesswork.
Tickets don't get answered in a fashion that could be considered at all "timely."
There were multiple different ban messages, and frankly, if Nexon were better about swallowing just a tiny bit of pride and owning up to a situation when they -realize- that something is wrong, I wouldn't be so annoyed.

As a merchant, I don't feel I deserve the same banning that a hacker does, and as a paying customer (or even as an unpaying user, given that it's a free game ) to Nexon I think I deserve to have my customer service tickets answered in a timely manner. I understand that it's up to Nexon to do what they believe is right, but I think we deserve to be kept in the loop rather than waiting for Nexon to pull their heads out of their asses and deal with this mess. =/