Question on 4th job Blizzard quest

OK in order to get the blizzard skill you have to do the quest to gain a item called cold heart from the big white werewolf thingy don't know how to spell their name off the bat right now, but how long does it take to find that item its been two weeks every few hours i get a chance and it hasn't dropped has nexon gone epic fail on this or what? I still cant find the flipping item and I want my blizzard