2010-03-06, 03:54 PM
Livin2Dream Wrote:RE: IP Ban
Friday, March 5, 2010 4:19 PM
From:
To: "einquiry" <einquiry@nexon.net>
GM CheezPuff,
I suggest you read the email more closely. I have been IP BLOCKED BY YOUR FAILED SECURITY SYSTEM WHICH WAS INTENDED FOR SPAMMERS & GOLD SELLERS, according to the post that was made on the Nexon website. Now understand my EXTREME irritation at this point when you've proven my point infact that THIS EMAIL IS THE ONLY WAY TO GET ANY REPLY!! BY ALL Means look into my account and you will see that I've been playing Nexon games since Oct 2007, I've been a closed beta player for Nexon, I've been a Content tester TWICE........I'm quite obviously NOT a spammer or gold seller! I don't and have NEVER used paypal to load NX on my account, as I only use NX Cash cards or the MTS. So explain to me WHY no one has replied until this email?? Why is it the ONLY response comes from me explaining the frustration level of MANY MANY players and the actions which are being considered?? Has Nexon truly left us any other choice? We've been ignored by the IP Ban form, ignored in tickets we manage to log, forum posts we managed to make or our friends make for us......where exactly is the "customer support" in this matter?? I've patiently waited BEYOND the 2-7 days the IP Ban form says it should take, as have MANY MANY MANY players........2-7 days later...we have NOTHING from Nexon, no posts, emails, or phonecalls...nothing!! Could you perhaps understand the problem here, instead of telling me "we take threats very seriously" and "this email system is NOT for customer service"......when quite blatantly Nexon hasn't answered their ticketing system from even a month ago much less in the recent programming failures!!
Sincerely
Well, since you can't log tickets through the site since you're IP Blocked maybe the complaints should go through the BBB.
