Who's still enjoying their IP bans?

I made a detailed list of damages for nexon also, and as of now, its been 8 days and i still have not heard from them (2-7days for responce seems to be yet an other failure of nexon)

Hope...I found that emailing them ALSO provided a faster response. Although by the time I got around to emailing them, I was beyond pissed off, so...yeah my email wasn't exactly "pleasant". Here's what I've got so far from them....I've removed my email addy and name for obvious reasons...LOL

From:
Sent: Thursday, March 04, 2010 9:06 PM
To: einquiry
Subject: IP Ban

Ok since I can't contact you any other way, and it seems impossibe to log a ticket and get this problem resolved!! So now that you've begun random IP bans on players doing EXACTLY WHAT YOU TOLD THEM TO DO, you've essentially cost me the 12k in NX I had on my main account. This problem BETTER be resolved QUICKLY, if this isn't resolved quickly I will be contacting my local congressman, news media, and FBI immediately for the theft of intellectual property by your company. I've had it with attempting wait patiently for your company to get around to fixing a problem that's been around since the 24th of Feb, a problem YOU CREATED AND HAVE IGNORED UP TO THIS POINT!! Many players are still suffering at the hands of this issue, and are also considering looking into legal action against nexon for theft of intellectual property. While the game and it's content are copyrighted by Nexon, the Nexon Cash belongs to the players themselves! I PAID for my NX cards, as have many other players!! This makes it theft of intellectual property according to an attorney who specializes in such cases! If it takes you shutting down your servers for 24 hrs, then I suggest you do so, but if this problem is not fixed by the time this issue reaches a 14 days or more problem for players........you will be facing some serious legal consequences from many players.

Sincerely,


--- On Fri, 3/5/10, einquiry <einquiry@nexon.net> wrote:

From: einquiry <einquiry@nexon.net>
Subject: RE: IP Ban
To:
Date: Friday, March 5, 2010, 12:32 PM
DO NOT REPLY TO THIS EMAIL. This email address (einquiry@nexon.net) is no longer used for customer support.

Login to the http://www.Nexon.net website and click the support button at the top of the page if you are still in need of assistance. From there you should be directed to the ticketing website and then directed to create a new customer service ticket or update a currently open ticket your account may have. Be sure to open only one ticket at a time. Any duplicate tickets will be removed from the system without answer.

If you are not able to log a ticket because of a password issue you will need to do a password retrieval via the website.

If you do not remember your information to access your account, please visit this link regarding the forgotten information guidelines:

http://forum.nexon.net/MAPLESTORY/forums...31970.aspx

Please also understand that we here, at Nexon America, take threats very seriously. Including threats of legal action. If you decide to pursue legal action against this company we will not be able to assist you through the ticketing system, and you will need to have your attorney contact our legal department.

Thank you,

GM Cheezpuff
Game Master
Nexon America Inc.


RE: IP Ban
Friday, March 5, 2010 4:19 PM
From:
To: "einquiry" <einquiry@nexon.net>

GM CheezPuff,
I suggest you read the email more closely. I have been IP BLOCKED BY YOUR FAILED SECURITY SYSTEM WHICH WAS INTENDED FOR SPAMMERS & GOLD SELLERS, according to the post that was made on the Nexon website. Now understand my EXTREME irritation at this point when you've proven my point infact that THIS EMAIL IS THE ONLY WAY TO GET ANY REPLY!! BY ALL Means look into my account and you will see that I've been playing Nexon games since Oct 2007, I've been a closed beta player for Nexon, I've been a Content tester TWICE........I'm quite obviously NOT a spammer or gold seller! I don't and have NEVER used paypal to load NX on my account, as I only use NX Cash cards or the MTS. So explain to me WHY no one has replied until this email?? Why is it the ONLY response comes from me explaining the frustration level of MANY MANY players and the actions which are being considered?? Has Nexon truly left us any other choice? We've been ignored by the IP Ban form, ignored in tickets we manage to log, forum posts we managed to make or our friends make for us......where exactly is the "customer support" in this matter?? I've patiently waited BEYOND the 2-7 days the IP Ban form says it should take, as have MANY MANY MANY players........2-7 days later...we have NOTHING from Nexon, no posts, emails, or phonecalls...nothing!! Could you perhaps understand the problem here, instead of telling me "we take threats very seriously" and "this email system is NOT for customer service"......when quite blatantly Nexon hasn't answered their ticketing system from even a month ago much less in the recent programming failures!!

Sincerely