GM Scrolls

Nexon doesn't respect their customers though (probably because most of us treat them poorly regardless of what they do, so they just gave up.)

Hard to tell what happened first, poor customers or poor customer service. They feed off each other in a never ending cycle, so it's all a big, convoluted mess at the moment...

On Nexon's part though, their programming and even simple things like blog posts and npc chat are error ridden and often poorly constructed. They don't even take the time to do a simple grammar/spell check the majority of the time, and, while a "free" game, people expect a higher degree of professionalism from a game company they spend a lot of money on. The company is extremely difficult to communicate with when there are problems, and often responds with generic or copy-paste company line statements. That's a bit off topic though, so please, return to GM scroll debate.