Second Chances

Btw guys, here you have it: Nexon officially admitting to false bans:

http://maplestory.nexon.net/community/#%...ost8547105

Yes, we do make mistakes at Nexon. I am sure some people have been inappropriately banned. I apologize to those players. We are always working to improve our processes and minimize our mistakes. That will never stop.

And the funny but not very surprising part in another post:

No offense taken, War3wolves, as we have been aware that our customer support services have not been acceptable for a while. But, as you noted, our customer support team is making great strides to provide the service that all our players deserve. They recently achieved a milestone of replying to all tier 1 tickets in less than 24 hours!!! Unfortunately, ban appeals and similar tickets are not tier 1 and are still taking longer to respond then we like. The MapleStory community can rest assured that we will continue to improve our customer service processes until we reach industry standard response times.

HMMM... I wonder what's considered a tier one ticket at Nexon America. Any guesses guys?