2012-10-02, 12:34 PM
Angelique Wrote:glad that u got a reply and good luck to u. <3 wonder how long it takes to unban after responding to that initial email from them. i'm ofc still waiting to get that first reply from the billing dept. f4
found one surviving thread about the issue on the Nexon forums:
http://maplestory.nexon.net/Community/#%...26nxid%3D6
As long as your ticket wasnt like 6-8 months back they won't trash it.
I think i've read somewhere that really old tickets (that were never looked at before the new management change) were all tossed out to clear up clutter and address newer tickets.
I've never sent in a ticket that far back, but about 2 months ago I ticketed them about NX credit and they responded within the same month of ticket.
I'd wait at least a month, if they don't get back you should re-submit the ticket and mention your previous ticket as well.