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+--- Thread: About BillingPP Bans (/showthread.php?tid=57940)
About BillingPP Bans - Angelique - 2012-10-01
Nexon's forum moderators are evidently part of their effort to cover up this faux pas and act like it never happened (business as usual for Nexon America). All threads concerning the billingpp ban glitch, including the very lengthy one mentioned above, are being closed by moderators and dismissed as something that we all did to cause the loss of our accounts for the last four days. We're evidently not allowed to talk about it publicly -- at least on the Nexon forums -- even though countless numbers of legit, long-time players were severely affected by Nexon's major error.
Some players are just now getting copy/pasted emails from billingpp@nexon.net, asking for personal account information to verify account ownership (something they've always professed to never do) and stating that receipt of this information will BEGIN the unbanning process. The excuse they are offering is "unauthorized access" to our accounts, which is code for "we have no idea why we wrongfully banned you, but we are definitely not going to admit that we made a mistake and actually compensate you for the pain and suffering we've caused."
It seems that this GLITCH was with players like myself who logged in for the brief hours that the game was up during the v.118 maintenance/update and who bought anything from the cash shop during that time. The rollback apparently created a virtual chargeback of Nx on our accounts, and we were all banned and forced to miss the 2x and hot time events and to lose cash shop items, none of which were extended the promised 20 hours for the maintenance and the additional 48 hours as compensation. It took players comparing notes to figure this out because Nexon either can't or won't look into it because that would mean serious compensation for a lot of people.
As expected, Nexon is not going to accept the blame for what they've done and definitely not going to even try to make reparations for all the confusion, frustration and distress they inflicted on so many of us.
About BillingPP Bans - Sephie - 2012-10-01
Hot spot shield -probably- has nothing to do with it since I've been using this method before, during, and after these bannings.
About BillingPP Bans - Chilly - 2012-10-01
Angelique Wrote:It seems that this GLITCH was with players like myself who logged in for the brief hours that the game was up during the v.118 maintenance/update and who bought anything from the cash shop during that time. The rollback apparently created a virtual chargeback of Nx on our accounts, and we were all banned and forced to miss the 2x and hot time events and to lose cash shop items, none of which were extended the promised 20 hours for the maintenance and the additional 48 hours as compensation. It took players comparing notes to figure this out because Nexon either can't or won't look into it because that would mean serious compensation for a lot of people..
I think you nailed it right on the head, this seems extremely plausible. I guess my main should be expecting a BilllingPP ban too, since, along with my mule, it bought some items from the Cash Shop. I really liked your post, no idea why, but the eurekality of it, at least on my part, was exquisite.
About BillingPP Bans - Mandalay - 2012-10-01
I really don't think it's Hot Spot shield, because my friend still uses it to lock his account and mine. And I really hope they're not banning anyone who logs into one account from different IP's because that's a pretty ridiculous reason to be billingpp banning an account.
The rollback concerning NX that Angelique mentioned seems like the most probable theory.
About BillingPP Bans - inSAMMIty - 2012-10-01
I thought they were starting to improve, then they just have to go and show me otherwise.
I don't feel 100% safe sending my information (which I hope I remember correctly...) and demanded and explanation. I wonder how this will end tomorrow.
What a waste of 3 days of my mushy.
About BillingPP Bans - ShinkuDragon - 2012-10-01
i was in the US 2 months ago.
i am now in the middle of america
i didn't log after 118 patch, before the fix.
guess what, i can still play
About BillingPP Bans - PeePeeAyeDeeKay - 2012-10-01
Angelique Wrote:It seems that this GLITCH was with players like myself who logged in for the brief hours that the game was up during the v.118 maintenance/update and who bought anything from the cash shop during that time. The rollback apparently created a virtual chargeback of Nx on our accounts, and we were all banned and forced to miss the 2x and hot time events and to lose ...
That's exactly the same thing I had in mind when I posted this morning over at Nexon Forums (I'm UnstableGameYo over there):
Quote:Now, the problem here is, it seems players who had spent any form of NX or Maple Points in that period of time between Client Patch v.118 completing and the final maintenance for that day (Extended Maintenance 9:30 AM - 6:15 PM Pacific) are now blocked from the game due to the restoration.
I asked around a bit more since posting that and a friend of mine actually bought a Surprise Style Box after the patch and before the rollback. He hasn't been billingpp blocked yet.
My other friend was thinking possibly multiple IPs logged into an account, but I really doubt it. I still see my own friends share accounts and log in from multiple IPs and they haven't been billingpp blocked yet. I would think they would at least make an announcement that they're now banning account sharing if it were that..
Virtual Chargeback seems the most reasonable and likely cause of this slaughterfest. However, I don't think it's a 100% chance if this is the case, seeing as one of my friends seem to have came out of it safe or got lucky.
About BillingPP Bans - inSAMMIty - 2012-10-01
ShinkuDragon Wrote:i was in the US 2 months ago.
i am now in the middle of america
i didn't log after 118 patch, before the fix.
guess what, i can still play
Why does this happen on the day we were supposed to Empress...?!
About BillingPP Bans - Angelique - 2012-10-02
PeePeeAyeDeeKay Wrote:That's exactly the same thing I had in mind when I posted this morning over at Nexon Forums (I'm UnstableGameYo over there)
You are my hero! For one brief moment, as I read your post today on the now closed Nexon forum thread, I felt a little better. It was a totally plausible explanation for what happened to us, and I naively thought they'd surely compensate for such an egregious error. Silly me.
(I'm Antoinette btw.)... still waiting for an email back from the billing department. *sigh* 4 days and counting ...
About BillingPP Bans - ShinkuDragon - 2012-10-02
inSAMMIty Wrote:Why does this happen on the day we were supposed to Empress...?!
i know, i could REALLY use some meso right now ._. so desperate imma go and see how far i can get when soloing
About BillingPP Bans - Kubi - 2012-10-02
I really hope they won't be hard asses when they ask you for the characters on the account.
I listed all 15 IGNs of my characters on the account of main server that I play on. It was sort of annoying trying to remember and type them all of them, but not as hard as they are mine and see them every time I log in.
However, I have made other characters in other servers before. They are low level players and I've never played on them since I've created them. I didn't bother to list the character names of those as I don't remember them.
I don't agree with their 'Unauthorized access' as a reason for blocking players, but I do agree with your theory that the patch/SC and rollback has something to do with this and Nexon refuses to admit it to save their faces. Contrary to them, unless they show proof for their reason with the reply and unblocking in the e-mail, this will deepen the mistrust towards Nexon, or whatever is left of it. People will know of it if they haven't already.
About BillingPP Bans - inSAMMIty - 2012-10-02
Angelique Wrote:You are my hero! For one brief moment, as I read your post today on the now closed Nexon forum thread, I felt a little better. It was a totally plausible explanation for what happened to us, and I naively thought they'd surely compensate for such an egregious error. Silly me.
... still waiting for an email back from the billing department. *sigh* 4 days and counting ...
They don't work on weekends. :T I got my reply this morning...
About BillingPP Bans - Mandalay - 2012-10-02
Correct me if I'm wrong but didn't Nexon take out the account sharing rule in their ToS?
I could've sworn I read that they did.
About BillingPP Bans - Chilly - 2012-10-02
Mandalay Wrote:Correct me if I'm wrong but didn't Nexon take out the account sharing rule in their ToS?
I could've sworn I read that they did.
They took out multiple accounts, but I don't recall if account sharing was taken out.
About BillingPP Bans - SaptaZapta - 2012-10-02
Chilly Wrote:They took out multiple accounts, but I don't recall if account sharing was taken out.
I don't think it was taken out, considering they still have that "you won't be able to submit a hacking report if you've shared your account info" thing in all their ticket responses.
(And yeah, I, too, am too lazy to look up the actual ToS...)
About BillingPP Bans - ShinkuDragon - 2012-10-02
SaptaZapta Wrote:I don't think it was taken out, considering they still have that "you won't be able to submit a hacking report if you've shared your account info" thing in all their ticket responses.
(And yeah, I, too, am too lazy to look up the actual ToS...)
i recently went over it briefly (making accs for hot day) and didn't see it mentioned
About BillingPP Bans - Angelique - 2012-10-02
inSAMMIty Wrote:They don't work on weekends. :T I got my reply this morning...
glad that u got a reply and good luck to u. <3 wonder how long it takes to unban after responding to that initial email from them. i'm ofc still waiting to get that first reply from the billing dept. f4
found one surviving thread about the issue on the Nexon forums:
http://maplestory.nexon.net/Community/#%2Fshowthread.php%3F570813-BillingPP-Issue%26nxid%3D6
About BillingPP Bans - zantgx - 2012-10-02
Angelique Wrote:glad that u got a reply and good luck to u. <3 wonder how long it takes to unban after responding to that initial email from them. i'm ofc still waiting to get that first reply from the billing dept. f4
found one surviving thread about the issue on the Nexon forums:
http://maplestory.nexon.net/Community/#%2Fshowthread.php%3F570813-BillingPP-Issue%26nxid%3D6
As long as your ticket wasnt like 6-8 months back they won't trash it.
I think i've read somewhere that really old tickets (that were never looked at before the new management change) were all tossed out to clear up clutter and address newer tickets.
I've never sent in a ticket that far back, but about 2 months ago I ticketed them about NX credit and they responded within the same month of ticket.
I'd wait at least a month, if they don't get back you should re-submit the ticket and mention your previous ticket as well.
About BillingPP Bans - Angelique - 2012-10-02
zantgx Wrote:As long as your ticket wasnt like 6-8 months back they won't trash it.
I think i've read somewhere that really old tickets (that were never looked at before the new management change) were all tossed out to clear up clutter and address newer tickets.
I've never sent in a ticket that far back, but about 2 months ago I ticketed them about NX credit and they responded within the same month of ticket.
I'd wait at least a month, if they don't get back you should re-submit the ticket and mention your previous ticket as well.
can't even submit a ticket because Nexon blocked/banned a lot of ppl, including myself, for no reason last Friday and we therefore have no access even to the Nexon website. our only option is to email billingpp@nexon.net, which I did on Friday. some ppl are beginning to get a boilerplate response from nexon asking for a lot of personal information to "begin the unbanning process" and ofc not taking any blame for this glitch so that they don't have to compensate all the innocent players affected. i sent a second email to them yesterday when i'd still hadn't received a response.
adding insult to injury, not only did Nexon fail to follow through with the promised 48-hour extension as well as the 20-hour extension on cash shop items due to the lengthy patch/maintenance last week, they also felt it necessary to randomly ban us inexplicably. honestly don't know why i had any hope that Nexon would do the right thing and reinstate everyone held hostage for the last 5 days, offering fair compensation for this fiasco. at this point, i just want the nightmare to end.
About BillingPP Bans - Proxied - 2012-10-02
Angelique Wrote:It seems that this GLITCH was with players like myself who logged in for the brief hours that the game was up during the v.118 maintenance/update and who bought anything from the cash shop during that time. The rollback apparently created a virtual chargeback of Nx on our accounts,.
I would be an exception to this ban reason then
Kubi Wrote:I really hope they won't be hard asses when they ask you for the characters on the account.
I listed all 15 IGNs of my characters on the account of main server that I play on. It was sort of annoying trying to remember and type them all of them, but not as hard as they are mine and see them every time I log in.
However, I have made other characters in other servers before. They are low level players and I've never played on them since I've created them. I didn't bother to list the character names of those as I don't remember them.
Lol well this is a silly way to confirm identity, as you can just see every character on an account by looking up your character on weekly rankings if they haven't gained exp